Frequently Asked Question

RM device monitor, job processor services do not start
Last Updated 2 years ago

if your RM services do not start, check event manager for more details.
In case that you find error related to .net 4.0 framework,. example:
Log Name: Application
Source: Motorola RM Device Programmer
Date: 31/01/2018 12:06:57
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Danimex10968_D3
Description:
<Error> RM Device Programmer got an unhandled exception. Must be shutdown, and will try to restart 1 minute later.\n\nSystem.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 1, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)
at System.Xml.XmlTextReaderImpl.ThrowInvalidChar(Char[] data, Int32 length, Int32 invCharPos)
at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace()
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at Motorola.Common.ExecutorService.c.d()
at Motorola.Common.ExecutorService.c.c(String[] A_0)
at Motorola.Common.ExecutorService.f.h()
at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()


Solution:
delete folders related to your application you have issues with under this location:
C:\ProgramData\Motorola\CommonCPS

Issue:
Its corrupted configuration files that cause this issue, deleting them will cause them to be created again.


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